Conditions of use


On request, we will provide a quotation for the supply of the requested goods, valid for up to 30 days from the date of issue.

Prices published on the Designer Gifts website are in Australian dollars and are correct at the time of publication. Prices are subject to change at any time at our discretion.

Quotations supplied online are indicative and do not include 10% GST, decoration or freight, unless stated on quotation. On submitting your enquiry our account managers will be notified to contact you to ascertain your exact requirements and provide you with a full quotation.

Placing an Order

All orders must be confirmed in writing. We are not able to accept verbal orders or instructions. Purchase Orders must have an order number clearly shown.

An Order Confirmation will be issued upon receipt of an order. Freight charges will be applied on this and 50% deposit is required on all orders over AU$5,000.

Acceptance – once the order confirmation is received from the client for the supply of goods or services the Client shall constitute acceptance of the terms and conditions contained herein.

Where more than one client has entered into this agreement, the Clients shall be jointly and severally liable for all payments of the price.

Artwork & Colours

Artwork is to be supplied in EPS Vector format or Coral Draw. Artwork conversion is charged at $80.00/hour.

Colours of item pictured on our website are indicative. If you require exact colour matching please contact us for a sample.


Samples can be ordered at cost price,a handling charge will apply. If returned within 7 days,in original condition and packaging, only freight charges will apply.


Delivery method and time will be agreed at time of order confirmation. Estimated delivery time is 2 days for unprinted products, 2-3 weeks for locally printed items and 10-12 weeks for indent orders. Please check stock levels at time of order.

We cannot be held responsible for goods lost or delayed by common carrier, international or Australian Customs department or by “acts of God”.All orders will be shipped using the Designer Gifts account and billed with your order at published rates for that carrier. If you prefer to use your own account, please provide us with the carrier name and your account number.

Trading Terms

On new accounts, we require full payment on the first 3 orders before dispatch of goods. Thereafter, we may grant a 30 day account. Exceptions to this are:

Government or school bodies who produce a purchase order will be given 30 days net from invoice

Corporate bodies that produce a purchase order will be given a temporary 14 day account from invoice. After 3 orders they will be placed on a 30 day account.

Payment terms are 30 days for account holders and we require 50% deposit at Order Confirmation on all orders over $5,000.

We accept Amex, Mastercard, Visa, Cheque or EFT. Minimum payment $50.00 2% bank fee applies. Credit card payments accepted up to $10,000 daily.

All credit accounts must be maintained on a 30 day net basis. Failure to do so will result in your account being placed on Stop Supply and all future orders on payment before dispatch of final goods.

Default Accounts

We will actively pursue any accounts that default on payments to Designer Gifts. All fees involved in recovering the debt will be billed to the default account. Any account over 90 days due will be charged 5% interest for each month past 90 days that the debt remains unpaid. These accounts will also be passed to our debt collectors and all associated costs will be added to the outstanding amount.

Cancellation of Order

If you cancel an order after signing the order confirmation, cancellation fees may apply. If artwork has been approved and order is cancelled all costs up to this stage will be charged.

Quality Guarantee

We can only accept written claims within 14 days of receiving goods. Claims or returns will only be accepted where there is a fault in the product supplied or in the printing. Faulty goods must be returned within five working days for inspection before a refund or replacement of stock will be issued. Goods that have been stored for more than 2 months will not be refunded. Freight charges are not included in the refund.


The client accepts all risk and responsibility for consequences arising from the use of Goods and/or Services, whether singularly or in combination with other products. No claims for consequential damages will be entertained. Whilst every care is taken by the Seller in drafting terms of trade for the Client, the Seller’s liability shall be limited to the price of the terms of trade.